At the drive thru, Guests should be greeted at the menu board or OCB within what time frame?

The expectation for greeting guests at the menu board or Order Confirmation Board (OCB) is to do so immediately upon their arrival. This prompt greeting is crucial in providing excellent customer service and enhancing the overall drive-thru experience. It establishes a welcoming atmosphere, prompts the guest to engage with the menu, and helps to streamline the ordering process.

In the context of fast food operations, the immediacy of the greeting is aligned with operational efficiency and customer satisfaction. Delaying the greeting, such as waiting for a specific time frame or until the vehicle has stopped, can lead to poor customer experiences, as patrons may feel ignored or unvalued. Promptly acknowledging customers upon arrival helps to ensure that they feel attended to and ready to receive service.